UptimeCall
App

Refund Policy

Last updated: November 27, 2025

1. 30-Day Money-Back Guarantee

We stand behind the quality of our service. If you're not satisfied with UptimeCall, you can request a full refund within 30 days of your initial purchase.

✓ 100% Money-Back Guarantee: Try UptimeCall risk-free for 30 days. If it doesn't meet your needs, we'll refund your full payment—no questions asked.

2. Eligibility for Refunds

2.1 Eligible for Full Refund

You are eligible for a full refund if:

  • You request a refund within 30 days of your initial purchase
  • This is your first subscription to UptimeCall (not a renewal)
  • You have not previously received a refund from us

2.2 Pro-Rated Refunds

After the initial 30-day period, you may be eligible for a pro-rated refund in the following cases:

  • Service outage exceeding our SLA commitments
  • Technical issues preventing you from using the service
  • Billing errors or duplicate charges

2.3 Not Eligible for Refund

Refunds are not provided in the following situations:

  • Subscription renewals (after the initial 30-day period)
  • Free plan upgrades to paid plans (use the 30-day guarantee instead)
  • Refund requests after 30 days for reasons other than service failures
  • Violations of our Terms of Service resulting in account termination
  • Partial months (we do not prorate refunds for unused time after 30 days)

3. How to Request a Refund

3.1 Step-by-Step Process

  1. Contact Support: Email us at refunds@uptimecall.com
  2. Include Details:
    • Your account email address
    • Subscription plan name (Pro, Enterprise, etc.)
    • Purchase date
    • Reason for refund request (optional but helpful)
  3. Verification: We'll verify your account and purchase details
  4. Processing: Refunds are typically processed within 5-7 business days
  5. Confirmation: You'll receive an email confirmation once the refund is issued

3.2 Alternative Contact Methods

If you prefer, you can also request a refund through:

  • Support Email: support@uptimecall.com
  • Billing Dashboard: Log in to your account and navigate to Settings → Billing → Request Refund

4. Refund Processing Time

4.1 Standard Processing

  • Approval Time: 1-2 business days after request submission
  • Processing Time: 5-7 business days from approval
  • Bank Credit Time: 3-10 business days (varies by bank/payment method)

4.2 Refund Method

Refunds are issued through the original payment method:

  • Credit/Debit Card: Credited to the original card
  • PayPal: Credited to your PayPal account
  • UPI/Net Banking: Credited to the original bank account
  • Razorpay: Processed through Razorpay to original payment source

Note: We cannot issue refunds to a different payment method than the original purchase.

4.3 Delays

If you haven't received your refund within the expected timeframe, please:

  1. Check your bank/card statement (it may appear as "UptimeCall" or "Stripe/Razorpay")
  2. Contact your bank or payment provider
  3. If still not resolved, email us at refunds@uptimecall.com with your transaction details

5. What Happens After a Refund

5.1 Account Status

When a refund is processed:

  • Your paid subscription will be downgraded to the Free plan immediately
  • You'll retain access to Free plan features (1 monitor, 1 phone call per incident, 1 SMS per incident, 100 emails/month)
  • All monitor data and configurations remain intact
  • You can upgrade again at any time

5.2 Data Retention

After a refund:

  • Monitor Data: Retained for 90 days
  • Account Data: Retained indefinitely (unless you delete your account)
  • Historical Stats: Available in your dashboard

6. Special Circumstances

6.1 Service Outages

If UptimeCall experiences a service outage that prevents you from using the service for an extended period, you may be eligible for:

  • Service credit for the affected period
  • Pro-rated refund based on downtime duration
  • Full refund if outage exceeds our SLA commitments

6.2 Billing Errors

If you were charged incorrectly due to a billing error:

  • Full refund of the incorrect charge
  • Immediate correction of your billing information
  • No waiting period required

6.3 Account Termination

If your account is terminated for Terms of Service violations, you are not eligible for a refund of any unused time.

7. Cancellation vs. Refund

7.1 Cancellation (No Refund)

If you simply want to cancel your subscription without a refund:

  • Log in to your account
  • Navigate to Settings → Billing
  • Click "Cancel Subscription"
  • Your subscription will remain active until the end of the current billing period
  • No refund is provided for the remaining time

7.2 Cancellation + Refund (Within 30 Days)

To cancel and receive a refund (within 30 days):

  • Email refunds@uptimecall.com with your request
  • We'll process both the cancellation and refund together
  • Your access will be downgraded to the Free plan immediately

8. Dispute Resolution

If you disagree with our refund decision, you can:

  1. Reply to our refund decision email with additional information
  2. Request escalation to our management team
  3. File a chargeback with your bank (though we encourage resolving issues directly first)

Note on Chargebacks: If you file a chargeback without contacting us first, your account may be suspended pending resolution. We're always willing to work with you to resolve any issues fairly.

9. Contact Information

For refund requests or questions about this policy:

10. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be effective immediately upon posting. Material changes will be communicated via:

  • Email notification to your registered email address
  • Prominent notice in the application dashboard
  • Updated "Last updated" date at the top of this page

11. Related Policies

For more information, please review:

By subscribing to UptimeCall, you acknowledge that you have read and agree to this Refund Policy.