Cookie Policy
Last updated: November 27, 2025
1. What Are Cookies
Cookies are small text files that are placed on your device (computer, smartphone, or tablet) when you visit a website. They are widely used to make websites work more efficiently and provide information to website owners.
This Cookie Policy explains what cookies are, how we use them on UptimeCall, and your choices regarding their use.
2. How We Use Cookies
We use cookies for the following purposes:
- Essential Cookies: Required for authentication, security, and basic website functionality
- Analytics Cookies: Help us understand how users interact with our service to improve performance
- Preference Cookies: Remember your settings and preferences (theme, language, etc.)
3. Types of Cookies We Use
3.1 Essential Cookies (Required)
These cookies are necessary for the website to function and cannot be disabled in our systems. They are usually only set in response to actions you make, such as logging in or filling out forms.
| Cookie Name | Purpose | Duration |
|---|---|---|
| sb-access-token | Authentication session token | 1 hour |
| sb-refresh-token | Session refresh for persistent login | 30 days |
| __Secure-next-auth.session-token | Secure session management | Session |
3.2 Analytics Cookies (Optional)
These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. We use this data to improve our service.
| Cookie Name | Purpose | Duration |
|---|---|---|
| _ga | Google Analytics - Track user sessions | 2 years |
| _ga_* | Google Analytics - Property-specific tracking | 2 years |
3.3 Preference Cookies (Optional)
These cookies allow the website to remember choices you make (such as your theme preference) and provide enhanced, more personalized features.
| Cookie Name | Purpose | Duration |
|---|---|---|
| theme | Remember dark/light mode preference | 1 year |
| onboarding_complete | Track onboarding wizard completion | 1 year |
4. Third-Party Cookies
In addition to our own cookies, we use cookies from trusted third-party services:
- Google Analytics: Helps us analyze website traffic and usage patterns (anonymized data)
- Supabase: Powers our authentication and database services
- Stripe/Razorpay: Processes payments securely (only when you make a purchase)
- Vercel: Hosts our application and provides performance analytics
These third parties have their own cookie policies, which we encourage you to review:
5. Your Cookie Choices
5.1 Browser Controls
Most web browsers allow you to control cookies through their settings. You can:
- Block all cookies
- Block third-party cookies only
- Delete cookies when you close your browser
- Be notified when a website sets a cookie
5.2 How to Manage Cookies in Your Browser
5.3 Impact of Disabling Cookies
Important: If you disable or block essential cookies, you will not be able to log in to UptimeCall or use core features of the service. Analytics and preference cookies can be disabled without affecting core functionality.
5.4 Do Not Track Signals
Some browsers include a "Do Not Track" (DNT) feature that signals to websites that you do not want to be tracked. Currently, there is no industry consensus on how to respond to DNT signals. We do not currently respond to DNT browser signals, but we provide you with the cookie controls described above.
6. Cookie Duration
We use both session cookies and persistent cookies:
- Session Cookies: Temporary cookies that expire when you close your browser
- Persistent Cookies: Remain on your device for a set period or until you delete them
7. Updates to This Cookie Policy
We may update this Cookie Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons.
We will notify you of any material changes by:
- Updating the "Last updated" date at the top of this page
- Sending an email notification (for significant changes)
- Displaying a prominent notice on our website
8. Contact Us
If you have questions about our use of cookies or this Cookie Policy, please contact us:
- Email: privacy@uptimecall.com
- Support: support@uptimecall.com
- Address: Puranabasti Road, Jharsuguda, Odisha, India - 768202
9. Related Policies
For more information about how we collect, use, and protect your personal information, please read:
By continuing to use UptimeCall, you consent to our use of cookies as described in this Cookie Policy.